IT Services

Partnering with a managed services provider can help you make your IT proactive. You can automate your business systems and ensure proper management to keep up with the growing demands of the digital world. In the IT industry, managed services can help you prevent data loss. A proper business continuity plan can help keep your businesses running and operating at the same level as enterprises without overstretching. Some of the main features of managed services include server monitoring and optimization, IT support, vendor account management, cybersecurity services, managed services for business continuity, system management, and solutions that monitor and protect your IT environment.

There are plenty of virtual services that can be supported within the cloud. Cloud backups are a big part of the matrix, from operating systems to programs. It’s how users and companies store their important information about external cloud servers and how they prevent hardware failure or issues. Cloud backup is essential to smooth business processes and is key to optimal network security. Such cloud services can fulfill specific business needs and prevent disasters.

Many IT support providers offer data backup and cloud services, but others offer it independently. Data backup is a service that involves preserving information in case of problems such as natural disasters, malicious events, hardware failures, etc. Information backup services are much needed in all industries and companies of all sizes.

The term backup disaster recovery (BDR) is often linked with these practices – for most organizations, having at least one form of backup is essential to prevent critical data loss or someone storing copies of data on external hardware or online platform. Whether on-site or off-site, this is one of the daily tasks of IT staff members and a huge part of their everyday operations.

We all know firewalls are common nowadays and part of almost every cybersecurity plan. Still, in many cases, companies practice business process outsourcing and have someone else handle their network security by implementing firewall options.

Moreover, some firewalls are hybrid models, allowing for additional control and network monitoring options, and others focus on a single firewall solution for all devices. A large part of this also falls under network infrastructure outsourcing or managing things such as server setup, malicious traffic prevention, and other tasks that can help any business setting.

One of the most popular tasks of the IT services team is network security – our experts use their technical expertise to ensure that our client’s data is properly safeguarded.

Besides managing network systems, the external IT teams (or services that comprise internal teams) also use a variety of technical tools and resources to prevent third-party logins into the system, set up multi-factor authentication (MFA), adopt cybersecurity measures, install virtual private networks (VPNs) and so on.

Not every business has a proper system that can safeguard its data against potential threats from external devices. Many employees don’t operate updated devices, which may pose a potential threat.

Mobile devices are usually the main target of hackers who know how to compromise cloud security and use sensitive data to root, jailbroke, or install malware onto employees’ smartphones. Therefore, one of the best ways to deal with this problem is by implementing a BYOD (bring-your-own-device) system to secure sensitive data and let business owners enforce security policies on external hardware.

In the new digital age, there are plenty of communication methods between teams and outside of the organization. VoIP is one of them – essentially, a type of phone system that uses the Internet connection to make and receive calls. When VoIP operations lead to failure, the network can be reconfigured and supported by IT services. Modern VoIP phones are also complex to understand and provide a variety of functions, and many are set up through a services subscription instead of a traditional phone service.

Another important service worth highlighting is data storage and management. It can be used as some off-site cloud services but is crucial for all businesses, no matter their size, industry, scope, and background.

Usually, on-site managed IT service providers set up specific servers and databases that host the company’s data but also adopt strategies and techniques that allow easy and efficient access. This results in the companies having more time to focus on other key areas and tasks. Besides data storage, hosting, and other security measures, sensitive data needs regular backup, which is why data storage and management is one of the more popular IT services for modern business teams.

Many types of IT services include the installation of new hardware, support, and maintenance. They also may include software development which can be done on-demand or regularly (such as replacement or outdated equipment).

Our Managed IT service professionals undergo extensive technology training to become familiar with all operational processes regarding hardware and software development support. Additionally, we know how to reduce software costs by finding unused and redundant licenses.

Another area where specific technology training is needed is cybersecurity. At iPower, we know that well and ensure proper cybersecurity practices for all our clients. As an experienced IT company providing technical support, remote support, and services to support online platforms, we know how to detect the root cause of a cyber-attack and mitigate the risks.

In cybersecurity, it is important to know what can lead to system failure and know all the latest trends and shifts. If left untreated, cyber-attacks may compromise the different services offered by the organization and lead to the risk of data loss or theft, disruption to operations, and loss of credibility and/or trust. The first step that technical support teams usually take is installing anti-malware that protects from viruses, spyware, ransomware, and trojans.

Organizations nowadays rely on email for their communication purposes. Email is still the king of communication services in the business landscape – we all use it to send updates to customers, share feedback internally, oversee the business’ email accounts and make recommendations.

Our IT email service can help you see when issues occur on email, how to prevent attacks, and grant access only to internal teams, keeping communication open between existing and potential customers.

Nowadays, technical support can be provided remotely, which is why many businesses look for experts that can access their network or data and make sure everything is properly backed up and prepared in case of an emergency, power outage, or anything else.

Remote IT support allows teams to quickly find and repair issues and may apply to multiple devices. Therefore, hiring IT service teams that offer remote support can help you save time and continue to work with minimal interruptions.

Technology training can also be provided through IT services managed by external teams. While it is not one of the standard services IT professionals provide, it is part of our expertise and is increasingly popular in the IT industry.

With proper technology training, teams within organizations can learn how to prevent attacks also meet their business goals. This can be very beneficial in the long run, leading to more knowledgeable employees with no or minimal questions on the basic IT support business processes.